What’s benefits a Premium ServiceDesk provide?
A service desk is the single point of contact between the service provider and the users. A typical service desk manages service requests and incidents. ServiceDesk thus offers automated IT services. « A service desk also marked a break with the old model. With the old help desk, you used to call an 800 number and hope it would call you back in two weeks, if you were lucky » In the 80s, Helpdesk services focused on IT equipment; dealing with Technical issues, computer breakdowns etc. Today, it